Discretionary Assistance Fund - How Do I Redeem My Award?

Click Here to Apply Online or call 0800 859 5924 (free from a landline)

For EAP Awards

Cash Payments

Any cash payments will be awarded via a voucher sent to your mobile, which you can redeem at any PayPoint outlet or BACS (directly into your bank – not available for post office accounts).

You will need to take the mobile and voucher code with you to the PayPoint outlet – and use the “CASH OUT” service. The shop will input the code and give you the relevant cash. You can then use the cash to buy any food, gas, electricity or cover emergency travel costs you were awarded. Please ensure you redeem your award as soon as possible.


Clothing is awarded through Love 2 Shop. You will have a range of shops you can use your award in. You will need to go into store to redeem your award. Please keep your receipts for a minimum of 12 months.

For IAP Awards

White Goods

White goods are awarded through The Co-operative Electrical. When you have received your award letter, you will be telephoned by a representative to discuss the requirements of the items awarded. Please double check the item size to ensure it fits. Once your items are selected, The Co-operative Electrical will agree a delivery date with you. This will be followed up with a text &/or email the day before the delivery date, to confirm the allocated one hour delivery slot.

It is important you are in to receive your delivery. The Co-operative Electrical will arrange delivery and safe installation of any white goods items you are awarded.

Any attempted fraudulent use of the Fund could result in permanent exclusion from the Fund, and the matter reported to the police.

Other Home Items

Other home items are awarded through Argos. You will receive an Argos card in one letter and your activation code in another letter. Both of these will come through the post to the address you are moving to.

You will need to ring to activate your card; this is a very quick call but is not free.You will need credit on your phone if you ring from a mobile.

You will need to go in store to redeem your items. Your card is valid for 3 months only from the time of the award. The Argos card is restricted to the HOME section only.

The cost of delivery of items will be included in the award amount. Please ensure you allow for delivery costs when selecting your items. You should only purchase items that you have been awarded.

Please keep all receipts for 12 months as the Fund may ask to see them. All awards are monitored and activity is traceable on an fully itemised basis.

If you are working with an organisation to support you, it may be worth speaking to your support worker or similar before you contact the DAF – they may be able to help you with your application. Click here to find out how to get help to complete an application.