Discretionary Assistance Fund - I Have a Compliment or Complaint

Click Here to Apply Online or call 0800 859 5924 (free from a landline)

The Discretionary Assistance Fund is delivered by Northgate Public Services.

You can submit your compliment, comment or make a complaint in the language of your choice by:

  • Telephoning DAF on 0800 859 5924 and selecting the appropriate option to speak to an advisor
  • E-mailing DAF.Feedback@northgate-is.com
  • Writing to: Discretionary Assistance Fund, PO Box 2377, WREXHAM, LL11 0LG.
  • Completing the complaints form and e-mailing or posting back as above.

You can ask someone else or an organisation such as Citizen’s Advice Bureau to make a compliment, comment or complaint on your behalf.

Please download the full complaints procedure for further information.

If you are working with an organisation to support you, it may be worth speaking to your support worker or similar before you contact the DAF – they may be able to help you with your application. Click here to find out how to get help to complete an application.