Discretionary Assistance Fund - If You Need to Change Your Award
If you need to amend anything about your DAF award – please contact DAF immediately. You will need your DAF reference number handy when you ring.
Do not redeem any part of your award if you want to change anything
Amending an Award
If you need to change your item, require a different size or because you no longer need an item, please telephone 0800 859 5924 to discuss your needs.
Text Voucher Codes
If you have not received your text voucher code – please ensure you have provided the correct mobile telephone. If you have any queries about your text code – please telephone DAF immediately.
Please allow 2 weeks for award letters and store cards to be sent to you. Please do not ring us before this time. All correspondence will be sent to the address you are moving to (unless otherwise agreed). If you do not receive your award letter and cards after two weeks – please telephone us.
If you are working with an organisation to support you, it may be worth speaking to your support worker or similar before you contact the DAF – they may be able to help you with your application. Click here to find out how to get help to complete an application.