Discretionary Assistance Fund - What Happens Next

Click Here to Apply Online or call 0800 859 5924 (free from a landline)

How Long Will a Decision Take?


A decision will be made on an EAP application within 24 hours (Mon-Fri).

Please note, if you apply on Friday afternoon, a decision is unlikely to be made until Monday.


A decision on an IAP application within 10 working days.

Do ensure you apply for an IAP as early as possible, once you have signed your tenancy agreement as you will need to redeem items and arrange for delivery & installation.

Please note: if you apply for an IAP and EAP at the same time – the EAP elements will be processed within the EAP timescale of 24 hours.

If you are working with an organisation to support you, it may be worth speaking to your support worker or similar before you contact the DAF – they may be able to help you with your application. Click here to find out how to get help to complete an application.